Delivery is free for any order of six bottles or more to mainland UK, subject to availability. Orders under six bottles is £8.95 to mainland UK. Delivery outside UK mainland is available on request.
You will receive an email confirmation once your order is received. Your order will then normally be delivered to you the next working day, however please allow up to 2 working days during busy periods.
Once your order is in transit, you will receive an email dispatch notification from our specialist courier company who will confirm your order has been dispatched and give you a tracking number and URL through which you can track your delivery.
We are committed to giving you complete satisfaction. If you are not completely satisfied with any of our products, simply return within 28 days of receipt, and we will promptly issue a refund for the value of the item, or replace the product (your choice) free of charge. It must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition when making a refund (this does not affect your statutory rights in the event of faulty goods).
If you intend to return any part of your order, please email us at [email protected] and then return the goods along with a letter explaining why you are returning the product and enclose it with your shipment. Carefully secure and package the merchandise to prevent damage in transit (the package with remaining product must be returned).
If there are breakages in transit please save the merchandise and the package it arrived in and notify us immediately.
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Welcome to the new retail home of First Class Products, Heritage Wine and EWGA Wines
As a way of introducing you to our new site, a 10% discount is available to all retail customers by using voucher code ‘welcome’.
If you are arriving from Heritage Wines or Wine Time Wines we are also delighted to welcome you to our site. Over recent months, a partnership between these companies has been formed to develop the very best online wine buying experience.
If you are an existing trade customer of First Class Products, or if you would like to open a trade account with us, please visit our trade site where you have access to all your account history and a dedicated online ordering facility.
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